There will be one of 2 reasons for this: either the items you've ordered are out of stock, or you haven't met some or all of the internal and external checks that we carry out when you place your order.
We'll always send you a notification explaining why your order hasn't been successful. In some cases this may be sent by post rather than email; please allow 3-5 days for this to arrive.
We're working really hard to prevent the spread of coronavirus, and as a result we have an extremely limited number of advisors available to answer your queries at the moment. If you do need to get in touch, we're available on webchat Monday to Friday, between 9am-5pm. You can also email us directly at: email@example.com
Please make sure you include your account number, name and address when you contact us.