We just wanted to let you know that due to COVID-related staff shortages, it may take a little longer for us to reply to you. Please know that we’re here to support you and are working our hardest to answer your query as soon as possible.
Please click here to open a fraud case - this will be logged with our Fraud team.
PLEASE NOTE: This form should only be used if you wish to report fraud to us. It may take up to one calendar week for us to complete our investigation; please do not open any further cases during this time.
Our Fraud team are available to help and support you on Live Chat between 8am-6pm every day – just click the button in the bottom left of the screen to start a chat. If all our specialists are busy, please open a fraud case form by clicking the link above.
If you've been a victim of identity theft you should also:
Contact your creditors:
Get in touch with any creditors you have an account with (e.g. banks, credit card companies, store cards, phone and utility companies). Even if you don't believe they have been affected, creditors can proactively monitor your accounts.
Contact a credit reference agency:
The below agencies can provide suggested steps to resolve the situation and prevent it from happening again.
Customer Support Centre
PO BOX 9000
Customer Service Centre
PO Box 10036
TransUnion Information Group
One Park Lane
Contact the UK's fraud prevention service - CIFAS:
If you think you've been a victim of identity theft, you should consider subscribing to the CIFAS Protective Registration Service. A notice will be placed on your credit file indicating that your name and address may be used to perpetrate identity fraud.
Consumer Affairs, Cifas
6th Floor, Lynton House
7-12 Tavistock Square