Our standard delivery timescale is currently 3-5 working days. If you opt for fastest delivery, you'll receive your parcel within 2 days (excluding Sundays/bank holidays).
We will keep you informed of the status of your order by email, keep an eye out for our updates or you can easily track your order through your online account.
Sign in to get started, then follow the steps below.
- Find the order you want to check
- Click ‘Track this Order’
- Click ‘View latest parcel status’
If your order’s being delivered by Evri and it has been despatched, you can track your order through the Evri website or you can also use the Evri app to track it - simply click below to download it.
You'll need your 16 digit tracking number from your order despatch email, it'll usually start: T00HG. Please note, if your order is being sent by different suppliers, it may be sent in separate parcels with individual tracking numbers; you'll receive a despatch email for each.
If your tracking hasn't moved for 5 working days and you haven't been given a specified delivery date, please chat with a member of our team.
To chat with us from 8am-7pm, click Contact Us on the bottom right.
Alternatively, if our team are not available, you can contact us here.