When you ordered, we did a quick credit check again and have unfortunately decided that we won’t be able to provide you with a credit account after all.
There are a few reasons why we might decide we can’t provide you with a credit account.
Before we make our decision, we do an automated check with a Credit Reference Agency. These checks help us understand your current situation and whether it would be right to offer you credit now.
This time, the information we got from the Credit Reference Agency has suggested that we shouldn’t offer you a credit account.
You can check your credit file yourself if you’d like to understand why we’ve made this decision.
Get in touch with Experian by calling 0344 481 8000 or go to www.experian.co.uk
If you think any of the information on your credit file is wrong, let Experian know.
You must be a UK resident, aged 18 or over to have a credit account with us.
How to improve your credit score
The higher your credit score, the better chance you have of getting a credit account. Visit Experian for 10 tips on how to improve your credit score.
How to check your credit file
You can check with all the Credit Reference Agencies, to make sure they have the right info about you. It’s a good way of understanding how likely you are to get credit, too.