If you're seeing this message, it means the sign in details you've used (email address/account number or password) haven't been recognised.
Have you registered your account online?
If not, please register your account. You'll need your account number to get set up.
If you've already registered your account, check you've entered your details correctly. Here are the key things you need to be aware of:
If you want to check what you entered in the 'Password' field, click ‘Show’ to see if you typed it correctly. To hide your password, just press it again.
Still seeing the same error message?
You may want to try a password reset.
Simply hit the ‘Forgot your details?’ button from the sign in page, enter your account number or email address and you’ll be sent an email with instructions on how to reset your password.
If you haven't received the email, click here for next steps.