We’ll send you a link in an email or text message with a request to provide us with certain documentation, so we can prove it's really you.
Rest assured that this request is genuine and has been sent on our behalf.
We’ll ask you to provide a 'selfie' (photo of yourself), and one of the following:
- A photo of your passport page with your passport picture.
- A photo of your driving license.
- Proof of address.
Please ensure that:
- Your photo is clear and not distorted in any way.
- The text on your passport, driving license or proof of address documentation is clearly legible.
It doesn't matter if your passport or driving license has expired, you can still use them for this verification.
What happens next?
If the link in your message has expired (it's valid for 5 days), you'll need to start a new credit application with us and order your items again.
Please make sure the documents you use exactly match the information you enter in your application.