Returns, refunds and cancellations

Returns information

• What is your return policy?
• How do I return my order/item?
• How do I return large items?
• Do you charge for returns?
• How do I track my return?
• How long do I have to return my order?

Help with your product

• Product support
• Can I exchange an item?
• I received a faulty/damaged/broken item, what should I do?
• I received the wrong item, what should I do?

Cancelling an order/item

• I’ve placed an order but have changed my mind - can I cancel it?
• How do I cancel my order/item under the Consumer Contracts Regulations?

Getting a refund

• When will I be refunded for my return?