We hope you’ll be really happy with your purchase!
If you do need to return it to us for any reason, please ensure you reset the device to factory settings.
This reverts the device to the original settings it had when it was first purchased, and removes any personal data you’ve stored on it.
If we receive a device that has not been reset to factory settings, we will have to send it back to you so that this essential step can be performed.
Unsure how to do this? We’ve provided some quick guides below to help you out.
Windows devices
- Go to https://admin.microsoft.com
- In the left nav, choose Devices > Manage.
- On the Manage page, tick the box next to the device you want to remove data from.
- In the Manage drop-down, choose 'Factory reset'.
- On the “Are you sure you want to factory reset the devices below?” pane, choose Confirm, then Close.
Android devices
Most phones can be reset via the Settings app.
Please check your manufacturer's support site for device-specific instructions.
Apple devices: iPhones, iPads & iPods
- Go to Settings > General > Transfer or Reset [Device]
- Tap 'Erase All Content and Settings'.
- If asked, enter your passcode or Apple ID password.
- Then confirm that you want to erase your device.
- Depending on your device, it can take a few minutes for it to be erased completely.
Apple devices: Macs
If you’re using macOS Monterey or later:
- Go to Settings > General > Transfer or Reset [Device]
- Tap 'Erase All Content and Settings'.
- If asked, enter your passcode or Apple ID password.
- Then confirm that you want to erase your device.
- Depending on your device, it can take a few minutes for it to be erased completely.
Any other Mac or macOS:
Please see the Apple website for full instructions on resetting your device.