Managing my account

Payments

• How can I make a payment on my account?
• Can I set up a direct debit?
• Can I change my payment date?
• How much do I have to pay on my balance?
• I'm having trouble paying my minimum payment, what should I do?
• My payment isn't showing on my account, what should I do?

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Your credit limit

• How can I increase my credit limit?
• How do I change my credit limit preferences?
• How do I accept/decline a credit limit increase?
• You offered me a credit limit increase, why has it been rejected?
• I've accepted your offer of a credit limit increase, when will it be applied?
• I've declined an offer to increase my credit limit, can I change my mind?

Statements & using credit

• Do you offer paperless statements?
• How does a credit account work?
• I've just placed my first order. When will I receive a statement requesting payment?

Contact preferences

• How do I unsubscribe from your emails/mailings/marketing calls?

Updating my personal information

• How do I update my card details?
• How do I update my telephone number/email address?
• How do I change my password?
• How do I update the address on my account?
• How do I change my name on my account?
• How do I close my account?