Don't worry, we can help you out!
First of all, a couple of general pointers:
- Our statements are issued every 28 days, so a payment is required from you in line with this cycle; your payment won’t be due on the same date each month.
- If you've placed an order recently and the items aren't showing on your latest statement, they'll be listed on the next one.
You may find the following links helpful:
Information on your service charge
Information on your minimum payment
A breakdown of the events you may see on your statement
Worried about your finances? Here's where you can get help
Need information about your Paydown Plan?
Still need help in understanding your statement?
You can chat with a member of our friendly team:
Alternatively, if no-one's available, you can contact us here