We're really sorry that this is happening. Here are some tips for getting you back into your account:
Are you using a VPN (Virtual Private Network)?
If so, please turn this off and try again.
Do you have another device you can use?
Try and log in with another device, to see if this solves the problem.
If you don't have another device, please chat with us.
If we're unavailable, you can use one of our other contact methods.
If using another device did solve the problem, it'd be great if you could still get in touch so we can investigate what's happening with the original device.
We’ll need the following information from you:
- Error code
- Customer number
- Device type
- VPN used (if applicable)
In the meantime, we recommend that you continue to use your second device to access your account.